WARRANTY SERVICE CENTER ADDRESS
Bio Ionic Service Center
357 Mill Road
Staten Island, NY 10306
- Send your tool postage-paid only.
- We recommend using a service with tracking ability.
- It takes 30-45 business days, from date of receipt at the Service Center, to receive a new appliance from us.
- Missing information or lack of payment will cause delays to this timeline.
- We will only contact you in the event of a question.
- Bio Ionic Hotline 888.755.6834
BEFORE YOU SEND CHECKLIST
Remember to read and follow all instructions on your Bio Ionic® Warranty Request Form – front and back. Take note of what is NOT covered under warranty and applicable fees.
Send all of the following:
- Your appliance
- The appliance box, containing the UPC, is requested, but no longer required
- Free accessories do not need to be returned (e.g. Nozzles, Diffusers, and Brushes)
- A copy of your purchase receipt (ORIGINALS ARE NOT RETURNED)
- Your completed warranty request form
- Place and date of purchase marked clearly on your receipt
- Description of the problem with your appliance
- Payment of your warranty fee –Credit cards are only accepted. Do not send cash, checks or money orders, these will not be accepted nor returned.
EXCHANGE AND REFUND POLICY
We do not have a refund policy. However, we can offer an exchange if the following requirements are met:
- Products must be returned within 7 days of their original purchase date.*
- For non-damage related returns, product must be returned, damage-free and in good working order in order to receive an exchange
- Returns must include a copy of the receipt and a fully completed Web Order Return Form.
- Cost of shipping is nonrefundable
- Any free product or gift must accompany the return along with the packing sheet to receive an exchange
- Only electronics products can be exchanged