Bio Ionic Service Center
357 Mill Road
Staten Island, NY 10306
  • Send your tool postage-paid only.
  • We recommend using a service with tracking ability.
  • It takes 30-45 business days, from date of receipt at the Service Center, to receive a new appliance from us.
  • Missing information or lack of payment will cause delays to this timeline.
  • We will only contact you in the event of a question.
  • Bio Ionic Hotline 888.755.6834



Remember to read and follow all instructions on your Bio Ionic® Warranty Request Form – front and back. Take note of what is NOT covered under warranty and applicable fees.
Send all of the following:
  • Your appliance
  • The appliance box, containing the UPC, is requested, but no longer required
  • Free accessories do not need to be returned (e.g. Nozzles, Diffusers, and Brushes)
  • A copy of your purchase receipt (ORIGINALS ARE NOT RETURNED)
  • Your completed warranty request form
  • Place and date of purchase marked clearly on your receipt
  • Description of the problem with your appliance
  • Payment of your warranty fee –Credit cards are only accepted. Do not send cash, checks or money orders, these will not be accepted nor returned.



We do not have a refund policy. However, we can offer an exchange if the following requirements are met:
  • Products must be returned within 7 days of their original purchase date.*
  • For non-damage related returns, product must be returned, damage-free and in good working order in order to receive an exchange
  • Returns must include a copy of the receipt and a fully completed Web Order Return Form.
  • Cost of shipping is nonrefundable
  • Any free product or gift must accompany the return along with the packing sheet to receive an exchange
  • Only electronics products can be exchanged